Refund policy

We want your ZÉORA order to arrive exactly as it should. If you need to send something back, here's how it works.

Return window

You can request a return within 7 days of delivery. The date shown as "Delivered" in your carrier tracking counts as the delivery date.

What can be returned

To be eligible for a return, a product must be:

• unopened and sealed, unused, and in its original packaging
• bought on zeora.co, with your order number as proof of purchase

What can't be returned

• Products that have been opened, used, or had their seal broken
• Return requests made more than 7 days after delivery
• Gift cards
• Items marked as final sale
• Free gifts and complimentary products included with an order
• Products bought from another retailer (please return them to where you bought them)

How to return a product: step by step

1. Request a return first. Email support@zeora.co within 7 days of delivery with your order number, the product(s) you'd like to return, and the reason. Every return needs a Return Merchandise Authorization (RMA) number from us before you ship.
2. Wait for your RMA. We'll reply within 2 business days. If your return is eligible, you'll get an RMA number and return instructions.
3. Pack the product securely in its original, sealed packaging. Write your RMA number on the outside of the box or on a note inside.
4. Ship it to:
   ZÉORA Returns, Zeora Group LLC, 10800 NW 106th St, Medley, FL 33178, United States (please include your return authorization number)
5. Use a tracked shipping service and keep your tracking number until your refund is issued.

Returns sent without an RMA number, or to a different address, can't be accepted.

Return shipping

Return shipping costs are the customer's responsibility, except when an item arrived damaged, defective or wrong (see below). We can't be responsible for returns lost in transit, so please use a tracked service.

Refunds and processing times

• When your return arrives, we'll inspect it and email you to let you know whether your refund is approved.
• Approved refunds go to your original payment method within 7–10 business days of approval.
• Your bank or card issuer may take a few more days to post the refund to your account.
• Refunds cover the price paid for the returned product(s). Standard US shipping is free. Any charge you paid for expedited shipping isn't refunded.
• If you used a discount, the refund is the amount you actually paid for the returned product(s).
• If you haven't received your refund 15 business days after we approved it, contact us at support@zeora.co.

The ZÉORA Ritual set

The Ritual set can be returned as a complete set only. All three products must be unopened and sealed, and the set is refunded at the price paid.

Subscription orders

Each subscription delivery follows this same policy. Cancelling a subscription doesn't refund deliveries that have already shipped. To return a delivery, follow the steps above.

Damaged, defective or wrong items

Please check your order when it arrives. If a product arrived damaged or defective, or you received the wrong item:

• email support@zeora.co within 7 days of delivery
• include your order number and a photo of the product and its packaging

We'll send a replacement or a full refund at no cost to you, and we'll tell you whether the item needs to come back. If it does, we'll provide the return label.

Exchanges

For an unopened, sealed product, request a return within 7 days of delivery and mention the product you'd like instead. Once your return is approved and received, we'll ship the new product. Any price difference is charged or refunded.

Questions?

Email support@zeora.co and we'll be happy to help.